L1 Support

Roles and Responsibilities

Access Management

Identity Governance
Directory Services
Identity Provisioning
Identity Management
Identity Management as a Service

Identity Life Cycle

• Provide L1 technical support over phone, remote access or email
• Experience in working on an IT Help Desk level 1 support issues.
• Responsible for the support and administration activities.
• Should have excellent written and verbal communication, facilitation & presentation skills.
• Should be familiar with basic security concepts and technologies in the wider Identity and Access management space
• Self-motivation and ability to take a pro-active approach to work assignments & learn emerging IAM technologies.
• A desire and interest to work for the Information Security Sector
• Good team player & ready to work in shifts

Perks and Benefits