Hope you are doing well.
Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills : Desktop Support Management
Good To Have Skills : Service Desk Voice Support
Job Requirements :
1 Respond to the incidents reported by customer through voice, email, chat and Self Service
Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group.
3 Provides resolution to customer based on in scope processes
4 Follows the incident life cycle as defined by process
1 Incident management and usage of ticketing tools
Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
3 1 to yrs. of experience
4 Minimum 1 yr. of experience in Service desk or IT help desk supporting US or UK customers
1 Excellent verbal and written communication skills with email etiquette
Good problem solving and analytical skills
3 Excellent customer service skills
1 Bachelors degree or 3-yr. diploma
Good to have ITIL, technical certification
1 4x7 Support
9.5 Hr. Shift
3 5 days working per week
4 Weekly offs based on roster
Thanks & Regards,
DynPro India Pvt. Ltd.
3RD Floor, The Estate, 121, Dickenson Road,
Bengaluru - 560 042, KA
Salary: INR 2,50,000 - 2,75,000 PA.
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(Technical)
Desired Candidate Profile
UG:Graduation Not Required
Dynpro India Pvt. Ltd.
Contact Company:Dynpro India Pvt. Ltd.