Opening For Desktop Support Contract Position Location @ Hyderabad

Hiring for DynPro

from 1 to 3 year(s) of Experience
2,50,000 - 2,75,000 P.A.

Job Description

Hi

Hope you are doing well.

Desktop Support

Location Hyderabad

Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills : Desktop Support Management
Good To Have Skills : Service Desk Voice Support
Job Requirements :

Key Responsibilities:
1 Respond to the incidents reported by customer through voice, email, chat and Self Service
Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group.
3 Provides resolution to customer based on in scope processes
4 Follows the incident life cycle as defined by process

Technical Experience:
1 Incident management and usage of ticketing tools
Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
3 1 to yrs. of experience
4 Minimum 1 yr. of experience in Service desk or IT help desk supporting US or UK customers

Professional Experience:
1 Excellent verbal and written communication skills with email etiquette
Good problem solving and analytical skills
3 Excellent customer service skills

Educational Qualification:
1 Bachelors degree or 3-yr. diploma
Good to have ITIL, technical certification

Additional Information:
1 4x7 Support
9.5 Hr. Shift
3 5 days working per week
4 Weekly offs based on roster



Thanks & Regards,

Mohan Kumar

Executive-Talent Acquisition,

DynPro India Pvt. Ltd.

3RD Floor, The Estate, 121, Dickenson Road,

Bengaluru - 560 042, KA

URL: www.dynproindia.com


Role:Associate/Senior Associate -(Technical)

Salary: 2,50,000 - 2,75,000 P.A.

Industry:IT-Software, Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Employment Type:Part Time, Temporary/Contractual

Key Skills

Education-

UG:Graduation Not Required

PG:

Doctorate:

Company Profile

Dynpro India Pvt. Ltd.

Dynpro

Company Info
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Contact Company:Dynpro India Pvt. Ltd.