Opening For Service Management Position @Location Gurugoan

Hi

Hope you are doing well.

• Should have 3+ experience in handling service management activities
• To be able to drive & own the major incident bridge; Should be able to formally draft & share the MIM communications across all stake holders & update the same in ticketing tool.
• To be able to own the technical restoration plan of all IT services & resolved groups involved in major (P1/P2) incidents
• Act as the central communication point for major incidents
• Should be able to facilitate the change management activities with cross-functional team members and stakeholders
• Perform the quality checks on change requests; making sure the effectiveness of the change request are met
• Chair the internal CAB & review all proposed change requests
• Co-ordinate with technical teams to resolve, conduct & fulfil all operational BAU activities within the pre-defined service management process
• To ensure that all incidents, requests, changes get closed/processed within the expected Service Level Agreement (SLA)
• Should be open to work in 24*7 environment
• ITIL Foundation certification is preferred

Thanks & Regards,

Mohan Kumar

Executive-Talent Acquisition,

DynPro India Pvt. Ltd.

3RD Floor, The Estate, 121, Dickenson Road,

Bengaluru - 560 042, KA

URL: www.dynproindia.com