Opening For Service Management Position @Location Gurugoan

Hiring for Dynpro

from 3 to 5 year(s) of Experience
50,000 P.A.

Job Description

Hi

Hope you are doing well.

  • Should have 3+ experience in handling service management activities
  • To be able to drive & own the major incident bridge; Should be able to formally draft & share the MIM communications across all stake holders & update the same in ticketing tool.
  • To be able to own the technical restoration plan of all IT services & resolved groups involved in major (P1/P2) incidents
  • Act as the central communication point for major incidents
  • Should be able to facilitate the change management activities with cross-functional team members and stakeholders
  • Perform the quality checks on change requests; making sure the effectiveness of the change request are met
  • Chair the internal CAB & review all proposed change requests
  • Co-ordinate with technical teams to resolve, conduct & fulfil all operational BAU activities within the pre-defined service management process
  • To ensure that all incidents, requests, changes get closed/processed within the expected Service Level Agreement (SLA)
  • Should be open to work in 24*7 environment
  • ITIL Foundation certification is preferred

Thanks & Regards,

Mohan Kumar

Executive-Talent Acquisition,

DynPro India Pvt. Ltd.

3RD Floor, The Estate, 121, Dickenson Road,

Bengaluru - 560 042, KA

URL: www.dynproindia.com


Role:IT/Networking-Manager

Salary: 50,000 P.A.

Industry:Other

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Employment Type:Part Time, Temporary/Contractual

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education-

UG:Graduation Not Required

PG:

Doctorate:

Company Profile

Dynpro India Pvt. Ltd.

Dynpro

Company Info
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Contact Company:Dynpro India Pvt. Ltd.