Roles and Responsibilities
Mandatory skills- LAN, switches, routing, windows, Linux server and VMware.
- Graduate or equivalent
- Typically requires Graduated with min 2-4 yr of exp.--
- Possession of professional certification mandatory: A+, Server+
- Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred
Provided or led in technical support of an IT environment preferably with experience in supporting servers/networking
Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products
Assisting end users to avoid or reduce problem occurrences
Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)
Adding case resolution to Knowledge Management System
Engaging support as needed to ensure SLA demands are met
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
Providing direction and guidance to process improvements.
Desired Candidate Profile
Perks and Benefits
Note: Interested candidates, forward your cv to firstname.lastname@example.org
Thanks & Regards
Senior Talent Acquisition Excecutive
Role:Technical Support Engineer
Salary: 1,00,000 - 3,00,000 P.A.
Employment Type:Full Time, Permanent
UG:B.Tech/B.E. in Any Specialization
Dynpro India Pvt. Ltd.
Contact Company:Dynpro India Pvt. Ltd.