Service Desk Management

From 0 to 2 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Desired Candidate Profile

Job Requirements :

Key Responsibilities :

a: L1 Service Desk Call taking profile

b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc

c: Identify, investigate, and diagnose the issue

d: Provide resolution to customer based on inscope processes

e: Follows the incident life cycle as defined by process

- log the incident

- categorize and document

- resolve or assign the incident to relevant assignment group

f: Achieve client and Accenture defined targets

Technical Experience :

a: Incident management and usage of ticketing tools

b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills

c: One to two years of experience

d: Minimum one year of experience in Service Desk domain supporting global customers

  • MS Office, IE ,
  • IP address
  • Network Devises
  • RAM & ROM
  • MS Outlook Configuration
  • O365
  • Trouble Shooting Laptop , Printer ,Scanner and Network
  • how to do file Extension of an excel sheet.
  • Networking Knowledge LAN , VAN Router Switches


Perks and Benefits


a: Excellent verbal and written communication skills with email etiquette and customer service skills

b: 24x7 Support, mostly night shifts and rotation is ONLY as per project requirement

c: 9.5 hrs. shift, 5 days working per week with two weekly offs based on roster

Additional Info :

Flexibility to work on weekends and Indian holidays

Role:Office Admin

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Administration & Facilities

Role Category:Administration

Employment Type:Full Time, Permanent

Education

UG:BCA in Any Specialization,B.Sc in Computers,B.Tech/B.E. in Any Specialization

PG:MCA in Any Specialization,M.Tech in Any Specialization,PG Diploma in Computers

Company Profile

DynPro

Since 1996, DynPro Inc. has been providing IT solutions in the area of ERP, CRM and e-Business solutions to over 30 international customers, some of whom are Fortune 50 and Fortune 500 companies.
DynPro India provides staffing solutions that include staff augmentation and permanent placement services to some of the largest global software companies. DynPro India's network of offices in all the main IT cities in India enables us to provide multi-locational talent search and deployment services with short turnaround time. www.dynproindia.com
Company Info
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Contact Company:DynPro

Address:3rd floor West Wing and Central Wing, 121, Bengaluru (Bangalore) Urban, BANGALORE, Karnataka, India