Service Desk Management Practitioner

Hiring for MNC company

from 0 to 1 year(s) of Experience
Mumbai, Gurgaon, Bengaluru, Chennai, Noida

Job Description

Dear Candidate,

Greetings from DynPro India Pvt. Ltd

Hope you are looking for Job Change. Here We have an opportunity with MNC Company,
In Bangalore and Mumbai and Gurgaon Location. Apply only those can join immediately and interested in Contract role . Its a C2H position.

Role: Service Desk Management Practitioner
Experience: 0.6 - 1 Years
Work Location Bangalore, Mumbai, Gurgaon, Chennai, Noida
Notice Period: Immediate to 10 Days
Job Type: Contract to Hire
Payroll with DynPro India Pvt Ltd.
Mandatory Skills: Service Desk Management

Role :
Service Management Practitioner

Role Description :
Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.

Must have Skills :
Service Desk Management
Service Desk Voice Support

Job Requirements :
Key Responsibilities :
1 Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat remote support
2 Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group
3 Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation
4 Provides resolution to customer

Technical Experience :
1 Incident management and usage of ITSM, ServiceNow, HPSM and other ticketing tools
2 Knowledge on O365, MS OFFICE Suite, Active directory, Hardware and Software related troubleshooting skills
3 Basic Knowledge of SAP environment
4 Ability to remain calm and courteous in periods of stress

Professional Attributes :
1 Excellent written communication skills with email etiquette
2 Excellent customer service skills

Educational Qualification:
Bachelors degree or 3 years diploma
Professional Attributes :
Good analytic and communication skills

If Interested, Please revert with your below details.......

Full Name:
Mobile Number:
Email ID:
Total Experience :
Relevant Experience:
PAN Number:
IT Skills worked :
Contract / Permanent Employee:
Current Company Name:-
Payroll Company Name: -
Current CTC : -
Expected CTC : -
Official Notice Period :-
Are you Negotiate with your Notice Period, if yes how many days:
Last Working Day in Current company:
Interested in Contract Position:
Ready to Work with DynPro Payroll :
Company Name
Working in MNC Company: -
Any offer in hand :
CTC offered :
Father Name:
Native Place : -:
Please Share your photo (Mandatory):
Please Share your Scan copy of Pan Card to upload your Resume(Mandatory)
When are you available on for the Tcon / Video interview:
Current Location:
Preferred Location:
Can you Join within 15 Days :

Thanks & regards,
S Rejeesh
HR Consultant
DynPro India Pvt. Ltd.
>>>Your Bridge To Information Technology Worldwide<<<

Salary: INR 1,50,000 - 2,25,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Project Management

Role:Project Manager-IT/Software

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above



Doctorate:Other Doctorate

Company Profile

Dynpro India Pvt. Ltd.

Its a Contract to Hire Position,m Payroll with DynPro India Pvt Ltd

View Contact Details+

Recruiter Name:Rejeesh S

Contact Company:Dynpro India Pvt. Ltd.